Frequently Asked Questions
Welcome to our FAQ page. We've listened to your feedback and made it easy to find
the information you're looking for. Our FAQ is broken down below into four categories:
ordering, shipping, returns and miscellaneous. First listed are the top questions
asked:
TOP QUESTIONS ASKED:
If you can't find your question above, look in one of the categories below:
ORDERING QUESTIONS
SHIPPING QUESTIONS
RETURN/EXCHANGE QUESTIONS
MISCELLANEOUS QUESTIONS:
What are your shipping fees? | Order Total | Ground | 2nd Day | Next Day | | Delivery in 5-7 Business Days | Delivery in 2 Business Days | Delivery by Next Business Day | | 1 item | Free | $18.95 | $28.95 | | 2 items | Free | $20.95 | $30.95 | | 3 items | Free | $22.95 | $32.95 | | 4 items | Free | $24.95 | $34.95 | | 5+ items | Free | $26.95 | $36.95 |
We're proud to offer international shipping. please click
here for our international shipping rates. Remember, shipments outside of
the u.s. may be subject to import duties and taxes, which are the responsibility
of the recipient. Since duties and taxes vary by country and by what was
ordered, we are not able to supply an estimated cost. Please contact your customs
office for more information.
Once your package leaves our warehouse, you should receive it in about seven days.
If an order is placed with us and then refused, you will be responsible for the
original shipping costs, as well as any duties, taxes and/or customs charges that
were incurred in shipping the package. These amounts will be subtracted from your
merchandise refund. We've made every effort to minimize our international shipping
charges and only charge our cost for these services.
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When will my order be shipped? When will it arrive?
If your order was placed Monday thru Thursday it will be shipped the same day or
the day after. If your order was placed on Friday prior to 3:00pm PST, the order
may be shipped the same day, if not it will be shipped on Monday. You will receive
an e-mail confirmation once your order has shipped. Prior to checking out, you will
see several estimated arrival dates, depending on the type of shipping you select.
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What's the status of my order? How do I track my order?
Once you have placed an order, you can check on its status at any time. To track
your order from this page, go here.
Once an order has shipped, you will receive a shipment confirmation email that will
contain your tracking information.
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Do you offer Gift Certificates?
Yes, we do! our electronic Gift Certificates are sent via e-mail to any individual
with a valid e-mail address. The recipient of an electronic Gift Card will receive
an e-mail with a Gift Card code redeemable online and in store.
Click here for more information.
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Will my credit card be charged immediately?
No. Your credit card will not be charged until your order is shipped. When you enter
your credit card information on the final review page, we'll give you an order confirmation
number. You will also immediately receive an e-mail confirming that your order has
been received. We will send you another e-mail to notify you when your order has
been shipped and we've charged your credit card.
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Do you have a size chart?
Why should I become a registered user?
You won't have to re-enter your credit card, shipping or billing information; when
you place an order they will be filled in automatically. Also, registering makes
gift giving simple. Your family and friends' information can be saved in your Address
Book, so you avoid typing in their information each time you send a gift. Click here to register now.
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Why did you call or e-mail me to verify my order?
For your own security and protection, if in the normal course of fraud control we
find something suspicious regarding your order, we will call or e-mail you to verify
your information.
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How do I know that my order has been shipped?
When your order has been shipped, we will send you another e-mail with your tracking
number and a link to where you can track it online.
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How do I change or cancel an order?
To cancel an order you recently completed, simply go to
this page, log in and then click "cancel order."
If for any reason you would like to change your order, please
contact customer service as soon as possible. We will make
every effort to accommodate your request. However, keep in mind our system is designed
to fulfill orders as quickly as possible. As a result, we cannot cancel or change
an order once it has entered the shipping process.
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What are my payment options?
We accept Visa, Mastercard, American Express and PayPal.
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Are purchases on this website really tax free?
We collect sales tax only in states where we have a physical office, store or dealer.
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Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order
to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce
servers as well as your computer. SSL encryption works by forming a matched pair
with the transmission from your computer transmission and our server, so that only
data to and from these sources can be valid.
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What's the difference between "Order Date" and "Ship Date"?
On most websites, "Order Date" and "Ship Date" are not the same. For example, if
you place an order on Friday at 11:00pm PST, your package will not ship until after
the weekend. When you place an order, you'll see an "Estimated Ship Date" on the
order page. If you opted for 2nd Day Shipping, you will receive your package two
days after it ships. In some cases this does not necessarily mean two days after
you placed the order. Although most orders are shipped the same or next day, please
take weekends and holidays into account when considering the shipping date.
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Do you ship to PO boxes or APO/FPO addresses?
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
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If I send my package as a gift, will the recipient receive the invoice?
Yes. If you would like us to remove the invoice from the package, please send us
an e-mail immediately after your order is placed by using
this form.
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What is your return/exchange policy?
We guarantee our merchandise to be free of manufacturing defects and will accept
any defective item for refund or exchange. BB Dakota will issue a refund within
30 days of purchase in the form and amount tendered for the original transaction.
All purchases made between 11/24/11 - 12/25/11 can be returned by 01/25/12.
All returns or exchanges must be unwashed, unworn, unused and in their original
condition with receipt and tags attached.
BB Dakota online gift certificates are non refundable.
All SALE items are considered FINAL SALE.
We will only refund shipping charges if we sent the wrong item or the item sent
was defective. If you are making an exchange because you would like a different
size, style or color, you will be charged for shipping on your exchange. The return/exchange
value is determined by the last retail price of the item.
Please note: we do not accept returns on products that were not purchased via this
website.
Please use the most economical shipping method for your return. Due to security
constraints, we cannot reimburse you for an amount greater than your purchase amount.
Returns & exchanges will only be accepted with a completed return form.
Log into your account, click on "view order" and on the following page click
on the "return or exchange items" link. Follow the easy steps, print the final page
and include it in your return box.
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Where do I ship my return/exchange?
Returns and exchanges must be mailed to the address on our return form. You must
use our return form to properly process your return/exchange.
Go here, log in, click on "View Order" and on the following
page click on the "Return or Exchange Items" link. Follow the easy steps,
print the final page and include it in your return box.
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How should I ship my return/exchange?
Pack and seal your box securely, in the original package if possible. To be properly
processed, you return/exchange must include a completed return form.
Go here, log in, click on "view order" and on the following page
click on the "return or exchange items" link. Follow the easy steps, print the final
page and include it in your return box. You should ship your return/exchange with
a carrier who will provide your package with a tracking number to ensure that your
package does not get lost. Packages must be returned prepaid. We do not accept cod.
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When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within
7 business days. If there is a refund due, a credit will be issued in the original
form of payment.
The credit may not show up until your credit card's next monthly billing cycle.
You will be notified via email to the address listed on your order when this transaction
has taken place. Please note that your banking institution may require additional
days to process and post this transaction to your account once they have received
the information from us. When processing your exchange we automatically credit you
in the original form of payment and reauthorize a new payment for your exchange.
If you have used a banking or debit card your financial institutions policies may
result in a non-sufficient funds charge if you are executing a return/exchange.
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I bought your product on eBay, is it authentic?
We have been getting hundreds of complaints from customers who have purchased on
eBay (or other auction/web sites) in regards to counterfeit products. To be sure
that you're not buying a counterfeit product, we suggest you shop on our website
or from one of our authorized retailers.
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Can you tell me when new products or special promotions are announced?
Yes. Simply register with us and
you will be eligible to receive e-mail updates on new products, sales, events and
other special announcements. Click here
to get started.
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What is the Address Book and how do I use it?
Registered users can store the addresses of their friends and family online, so
when you want to send a gift, you don't have to search for his/her address...we'll
hold on to it for you! Go here
to update your address book.
Where is the nearest store near me?
Searching for a store near you that sells our products is easy, just go to our
store locator page.
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Are the products on the website the same as in the stores?
Yes. Although our website may have a greater selection than a store in your area,
the products are the same. To find a store in your area,
go to this page.
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Why can't I select the color/size combination I want?
It's possible that the color/size combination you want is not in stock. For example,
we may have your size in stock but not the color. Or we may have the color, but
not your size. You can email our customer service department
if what you're looking for is out of stock, they may be able to help you in terms
of when the product will be available.
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What is your privacy policy?
We will never share your e-mail address or personal information with any third parties.
Any information collected on this website will be used for fraud control, order
verification or internal marketing purposes only. For more details on our privacy
policy, click here.
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Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from our online
visitors is secure from unauthorized access and use. All transactions are completed
on a secure server. In secure mode, your computer and our server send data back
and forth in an encrypted format.
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